Frequently Asked Questions

What products do you carry?
We currently carry stethoscopes, blood pressure monitors, thermometers, and diagnostic devices.

Which brands do you have in stock?
We carry products from the best brands in the industry: Welch Allyn, ADC, Prestige Medical, 3M Littmann, Graham Field, and Riester.

Will you add to your selection in the future?
Yes, we plan on adding medical clothing items such as scrubs and lab coats as well as additional medical   equipment to account for our customers’ professional needs.

I am looking for precise product specifications. Can you help me?
Our company is here to ensure that you can find the specific equipment you are looking for to best serve your patients’ needs. We have situated our product pages so that you can search for the technical specifications you need, and you can compare products to find the one that best suits your purpose. Furthermore, we’re committed to providing superior customer service every step of the way, and can handle any inquiry you may have. So we invite you to contact us at any time for more specific information. We will be more than happy to accommodate you in any way possible.

Do you collect personal information?
When you visit our site, you are anonymous. However, if you register on our site or decide to order a product, we will require all of the information necessary to serve you.

Will my personal information be protected?
We will not give away your personal information, and we are intent on protecting your privacy. Reference our privacy policy for more information.

How secure is your checkout?
Our SSL certificates ensure that all personal information is completely private, using the most thorough and sophisticated encryption technologies. Not only that, but our site has GeoTrust’s True BusinessID with EV certificate, which provides us with a trusted site seal and independently verifies the authenticity of our order forms. So buy with confidence.

Where do you ship to?
We ship to locations all over the United States including Alaska, Hawaii, and the US territories. We also ship to Canada. We don’t offer international shipping at this time.

How much do you charge for shipping?
If you are located within the continental United States, we offer free shipping on all orders over $95. For orders under $95, we charge a flat rate of $7.95. If you are located in Alaska, Hawaii, Canada, or the US territories, additional charges may apply.

I need my order soon! How fast can you ship your orders?
After you checkout, our orders usually ship within 1 business day. With extenuating circumstances, our shipments will take 3 days at the most to ship out. We ship through UPS, so standard ground shipping times apply if you opt for free shipping. Otherwise, you can pay extra for a quicker delivery if you wish.

Can I track my order?
Yes! Since we ship through UPS, you can track your order at any time. We will send you the tracking information as soon as we receive it.

Do you do returns?
Yes, we do! We’re committed first and foremost to customer satisfaction, so if you return your product unopened and unused within 50 days of delivery, you will receive a full refund on most items 3 days after we recieve the returned item. If your return is the result of an error, such as an incorrect or defective item, we’ll even cover the shipping costs for you. We believe in maintaining a hassle-free return policy, so you can expect an easy transaction, no questions asked.

What is your return policy?
If you receive your order and the product is dysfunctional, or If there appears to be shipping damage that renders the product dysfunctional, you can contact us and we’ll take care of everything for you, replacing defective parts or even entire items. Purchases over $95 even qualify for free return shipping for 14 days! There are more specifics involved in our return policy, so check out our Returns Policy page for more information.

How can I contact you?
If you have any questions or comments, or you’d like to speak to one of our friendly and knowledgeable customer service representative, give us a call at 1-855-339-6626. You can also email us at info@baronmedical.com for any further questions. We will be more than happy to accommodate you in any way we can.

 

Our New York office is located at the following address:

709 Grand St

Brooklyn NY 11211

Our office hours are 10:00 am to 5:30 pm Eastern Time Monday through Thursday and 10:00 am to 2:00 pm Eastern Time on Friday. We are closed on Saturdays and Sundays.

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